SHIPPING POLICY
Order Processing Time
All orders are processed within 1-3 business days after receiving payment. Orders are not processed on weekends or holidays.
Shipping Rates and Delivery Estimates
Domestic Shipping: We offer [list shipping options, e.g., Standard Shipping, Express Shipping], with estimated delivery times as follows: Standard Shipping: 3-7 business days for domestic shipping. However, this can vary based on factors like the shipping carrier, location, and any potential delays.
For international shipping, the standard delivery time is often 7-21 business days, depending on the destination country, customs processing times, and chosen shipping method. International orders may be subject to import taxes, duties, and fees, which are the responsibility of the customer.
Shipping Carriers
We work with trusted shipping carriers such as [USPS, FedEx, DHL,USPS etc.] to ensure timely and reliable delivery.
Shipping Confirmation and Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s journey.
SHIPPING RESTRICTIONS
Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us at (888) 807-7314 as soon as possible. We will work with the carrier to resolve the issue.
Questions? For any shipping-related questions, feel free to reach out to us at (888) 807-7314. Search Page Description
RETURNS & REFUNDS
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@trusafetygear.tech. Please note that returns will need to be sent to the following address:
80 Emily Dr SW, Lilburn, GA, 30047, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at info@trusafetygear.tech.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infos@trusafetygear.tech.